Refund and cancellation policy

Payments are non-refundable#

Payments made for subscriptions and prepaid credit packs are non-refundable, except where required by applicable law or binding payment-provider obligations. This includes change of mind, unused prepaid credits, partially used credit packs and unused subscription time. Try the free allowance before purchasing.

This policy does not remove statutory remedies or lawful chargeback/dispute rights.

Failed captures return credits#

Failed captures release their reserved capture credits. This is an account-credit adjustment, not a cash refund. Prepaid credits do not expire.

A successful capture consumes the credit cost shown before submission.

Cancel your subscription at any time#

You may cancel your subscription at any time by opening Manage billing in your workspace and following the payment portal. The portal shows the effective cancellation date. Cancellation stops future renewals from that date; it does not refund payments already made or unused subscription time, except where required by applicable law or binding payment-provider obligations.

If you cannot access cancellation, contact support@screenshotapi.tech. No automatic overage purchases are made by the capture service.

Required remedies and payment problems#

If a charge is duplicated, unauthorised, incorrectly applied, or a service is defective or not delivered, you may have remedies under applicable law or payment-provider rules. Any legally required refund will be handled through the relevant payment process. We do not rely on this policy to deny statutory withdrawal rights; any lawful exception for immediate digital performance must be separately assessed and obtained where applicable.

Contact#

Send billing, support and grievance requests to support@screenshotapi.tech. Do not send full card numbers, account passwords or API keys in a support request.